Behaviour and Complaints
Behaviour and complaints...and random compliments if you want
In any environment, but perhaps especially in a volunteer one involving different age ranges of children, tensions and misunderstandings can arise. ISWA has formal channels for grievance and dispute resolution, most issues are resolved within the given team by a common sense framework that relies on respect for others and moderation.
If you wish to raise a problem or an issue, please also give thought to what possible solutions could be put in place.
If you have a complaint or question over behaviour, talk to your team manager.
You can also discuss things in confidence with the President. If you wish to raise a formal complaint please do so in writing via email to the ISWA Secretary or President.
If matters remain unresolved there are options to introduce other arbitration practices via the ISWA Management Committee.
WE HAVE A CODE OF BEHAVIOUR FOR ALL TO OBSERVE, FROM SKATERS TO PARENTS TO OFFICIALS ... READ IT HERE